All products purchased in store or online directly from Clinic Concierge are final sale and not eligible for return, refund, or exchange. 

Clinic Concierge is not responsible for lost or stolen packages marked delivered by carriers. A claim should be filed with the carrier in the event of a missing package marked as delivered. 

Clinic Concierge is not responsible for resending orders with incorrect addresses or missing apartment numbers.

Clinic Concierge is unable to redeliver to addresses with a history of lost packages or unsuccessful delivery. 

For any questions/concerns regarding your order please contact us at: hello@clinicconcierge.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.